X9c Privacy Policy – Protecting Your Data
X9c is committed to protecting your privacy and ensuring that personal information is handled transparently and securely.
Types of Information Collected
We collect the information needed to deliver our services efficiently and securely:
- Account information such as name, email address, phone number, and identification details provided during registration.
- Technical information such as IP address, device type, operating system, and browser used to access the platform.
- Payment information in Malaysian Ringgit (MYR), including transaction records and payment methods used.
- Platform usage data, including navigation patterns, time spent, game types played, and user interactions.
- Cookies and other tracking technologies to enhance the user experience and for analytics purposes.
How We Use Your Information
The information we collect is used to:
- Managing user accounts and providing account-related support.
- Processing financial transactions and ensuring payment security.
- Improving service quality and personalising the user experience.
- Complying with applicable regulations and laws, including fraud prevention and age verification.
- Conducting security audits and analytics to optimise platform operations.
Cookies & Tracking Technologies
X9c uses cookies to store user settings, track usage analytics, and enable certain features to function correctly. These cookies do not contain sensitive personal information without your consent.
Users can control cookie usage through their browser settings, though this may affect their experience on the platform.
Data Security & Storage
We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, and disclosure. All data is stored in accordance with industry-standard security protocols.
Your data will be retained only for as long as necessary to fulfil the stated purposes, including meeting any legal obligations.
Sharing Information with Third Parties
Your information will never be sold or rented to third parties. However, data may be shared with trusted partners such as payment service providers and technology providers for the purpose of service delivery.
We ensure that all third parties comply with high data protection standards and use your information only for authorised purposes.
User Data Rights
You have the right to access, correct, and delete your personal information held by x9c in accordance with applicable laws.
To submit an access or correction request, please contact our customer support team. We also provide options to manage your privacy and marketing preferences.
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in law or platform operations. Any changes will be announced on our website and will be considered accepted if you continue using our services after the announcement.
How to Contact Support
If you have any questions about our privacy policy or wish to submit a request relating to your personal data, please contact us at [email protected] or through the FAQ.